Returns and Refunds

Shipping

Shipping to Italy: Free for orders over €50

Lalis ships throughout Italy, free for orders of €50 or more.

For orders of €49.99 or less, shipping costs are €4.90.

Delivery is made, in Italy, within 2/4 working days.

We ship to the islands in Italy at a cost of €5.90.

 

Returns

The customer has the right to request a return within 14 days from the date of receipt of the products.

Return shipping is at the customer's expense.

To make a return, you must follow the instructions on the return form (downloadable by clicking here ).

The goods must be returned intact, in the original packaging, complete in all its parts.

Once the above has been verified, Lalis will refund the amount of the products within a maximum of 14 days.

  • Download and fill out the PDF form : insert it inside the package and send a copy to our customer service.

  • Prepare the package with the form and the products you want to return inside!

    Remember: products must be intact and sealed in their original packaging.

  • Send the package with the courier you prefer to the address:

    Lalis by Petrea Loredana Ionela
    Via 11 Settembre nr.4, 46029 Suzzara Mantua, Italy

  • After evaluating the conditions of the return, you will receive a refund of the price paid for the purchase excluding shipping costs.