Terms and conditions
Online Sales Contract
www.lalis.it and any connected subdomains
Seller Identification
The goods covered by these general conditions are offered for sale by Lalis di Petrea Loredana Ionela, with headquarters in Suzzara, via 11 September nr, 4 (MN) cap. 46029 email info@lalis.it, registered with the Mantua Chamber of Commerce at no. MN – 273612 of the Company Register, tax code PTRLDN91H65Z129L, VAT number 02703980207 hereinafter referred to as "Seller".
1. Definitions
1.1 The expression "online sales contract" or "contract" means the purchase and sale contract relating to the Seller's tangible movable assets, stipulated between the Seller and the Buyer as part of a remote sales system using telematic tools, organized by the Seller.
1.2 The expression "Buyer" means the natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out.
1.3 The expression "Seller" means the person identified above or the person who sells the goods through the website indicated in the following article.
2. Object of the contract
2.1 With this contract the Seller sells and the Buyer purchases remotely, via electronic means, the tangible movable goods presented and offered for sale on the website www.lalis.it and in other connected subdomains.
2.2. The products referred to in the previous point are shown, with specific and detailed indication of their characteristics, in the dedicated section within the web portal accessible at the address: https://www.lalis.it/it/catalogo/ and in other linked subdomains.
3. Method of stipulation of the contract and acceptance of the general conditions
3.1 The contract between the Seller and the Buyer is concluded exclusively through the Internet in remote electronic mode, through the Buyer's access to the web address www.lalis.it and other connected subdomains, where, following the procedures indicated therein, the Buyer formalizes the purchase of the goods referred to in point 2.1 of the previous article. The Buyer is aware that in order to access the website www.lalis.it it is necessary to have an Internet connection, the costs of which are borne by the Buyer according to the terms established by its connectivity vendor.
3.2 These general conditions are valid from the day of conclusion of this contract and may be updated, integrated or modified at any time by the Seller, who will communicate them via the pages of the website www.lalis.it and such updates/modifications and /or integrations will be effective for future purchases.
3.3 These general conditions of sale must be examined "online" by the Buyer, before completing the purchase procedure. The forwarding of the purchase order confirmation, therefore, implies complete knowledge of the same and their full acceptance.
3.4 Acceptance of the conditions of sale must be expressed through the timely completion of the registration form by the Buyer - whose personal data are processed according to the methods indicated in the Information on the processing of personal data following acceptance of the "Terms and conditions of sale" and the sending of the purchase form filled out by the system after inserting the selected products into the electronic cart. Before the final sending of the order, the Buyer will be invited to check the contents of the cart, with a summary of the same which shows the details of the orderer and the order, the price of the selected goods, any shipping costs and any further ancillary charges, the methods and terms of payment, the address where the goods will be delivered, and the acceptance of the order. Once the delivery address has been confirmed in the appropriate pop-up, it will not be possible to change it.
3.5 The Buyer, by confirming the Order by clicking on «Check-out», declares to have knowingly accepted the content and conditions of the Order in question and, in particular, these General Conditions of Sale, prices, volumes, the characteristics, quantities and delivery times of the products offered for sale and ordered by the Buyer, as well as the payment conditions, declaring to have read and accepted all the information provided by him in accordance with the regulations referred to above, also taking note that the Seller does not consider itself bound to different conditions unless previously agreed in writing.
3.6 When the Seller receives the order from the Buyer, he sends an email confirming receipt of the order or displays a web page confirming and summarizing the order itself, which also shows the data referred to in point 3.4. The confirmation email therefore indicates: the order number, the products purchased and the delivery address, as well as other information relating to the order being processed.
4. Purchase methods and sales prices
4.1 The products, prices and conditions of sale present on the Site - within the limits of their availability - do not constitute a public offer for the consumer; therefore, they must always be considered indicative and subject to express confirmation via e-mail by the Seller once payment has been made, which constitutes acceptance of the purchase order.
4.2 The prices of the products offered for sale on the Website www.lalis.it and in other connected subdomains are indicated in Euros and are the prices in force at the time the Order is sent by the Buyer. The Seller may change the sales prices of the products at any time and without notice. This modification will in any case be notified to the Buyer before sending any Order.
4.3 Product prices include VAT, but do not include shipping costs. Shipping costs vary depending on the shipping method and destination location selected by the Buyer when placing the Order and are displayed in the Order summary before the Buyer requests confirmation of the Order. Please refer to the art. 9 of these general conditions of sale.
4.4 Receipt of the order does not bind the Seller until the same has sent the payment confirmation email with indication of the order number as indicated in point 3.6.
4.5 The Buyer expressly gives the Seller the right to accept, even partially, the order placed (for example in the event that all the products ordered are not available). In this case the contract will be considered finalized in relation to the goods actually sold.
4.6 By accepting these contractual conditions, the Buyer expressly declares to make the purchase for purposes unrelated to any commercial or professional activity carried out.
5. Conclusion of the contract
5.1 The Contract stipulated through the Site is considered concluded when the Buyer receives, via e-mail, the formal confirmation of the order, with a communication ("Order Processing Confirmation E-mail"). The Contract ends in the place where the Seller's registered office is located.
5.2 The order can no longer be canceled when, whatever the payment method, the "complete order" button has been clicked in step 3 of the Order. Once this phase has been passed, you can only proceed with the return once the package has been received in the manner indicated in point 14.
6. Delivery times and methods for purchases made within www.lalis.it or in other connected subdomains
6.1 The Seller will deliver the products selected and ordered, according to the methods chosen by the Buyer or indicated on the website at the time of offering the goods, as confirmed in the email referred to in point 3.6.
6.2 Shipping times may vary from the day following the order to a maximum of 30 (thirty) days from confirmation of the same, as required by current legislation. In the event that the Seller is unable, for any reason, to ship within said deadline, he will promptly notify the Buyer via e-mail sent to the address provided by the latter during the purchase procedure. Here is the link for information regarding shipping to Italy and European countries: https://www.lalis.it/it/spedizioni/.
6.3 At the time of delivery, the Buyer is required to verify that: a) the number of packages delivered corresponds to that indicated in the transport document attached to the goods shipped; b) the packaging is intact and unaltered even in the closing tapes if present. If the goods received do not correspond to the order placed or there are no products ordered, the Buyer must report this discrepancy within 5 (five) days of receiving the package by contacting the Seller directly by filling out the appropriate customer service form (https: //www.lalis.it/it/contatti/). The Seller may request appropriate descriptions and evidence to prove the discrepancy (e.g. photographs) and provide a positive response to the Customer where it finds that the discrepancy is real and not attributable to the Customer himself. A partial return can also take place which concerns only the products sent incorrectly, provided that they are intact and with the relevant seals. If the Buyer requests a return for the product sent incorrectly and the shipment of the correct one and the latter is not available at the time, the Seller will proceed with the refund and the shipping costs will be borne by the Seller.
6.4 In the event that the delivered goods present any damage presumably caused by transport, the Buyer can refuse delivery and immediately notify the Seller, who will make the necessary complaints to the shipper, arranging for a new shipment once the redelivery has been received of the disputed goods.
6.5 In the event that the Buyer nevertheless decides to accept the goods for delivery, despite the packaging being seriously damaged and/or tampered with, in order to safeguard his rights he must notify the courier of the unsuitability of the packaging, adding the writing " RESERVE FOR CONTROL OF GOODS DUE TO ...” (indicating the reason behind the reservation in question) on the delivery document, of which you will have to keep a copy, and then proceed to immediately report it to the Seller.
6.6 If the tracking shows that the goods have been delivered, starting from that date the Buyer may, within the following ten days, open a report with Customer Care for non-delivery. The Seller will proceed with the appropriate checks with the shipping company, if necessary granting the Buyer either a new shipment or a refund of the amount paid.
7. Prices and Payments
7.1. All sales prices of the products are indicated on the web address www.lalis.it/it/catalogo or other page available on the website, and are expressed in Euros.
7.2 The sales prices referred to in the previous point include VAT and any other taxes. Shipping costs and any additional charges, if any, although not included in the purchase price, are indicated and calculated in the purchase procedure before the Purchaser submits the order and contained in the summary web page of the order, as well as in the summary email sent following the conclusion of the purchase procedure.
7.3 Any promotional offers are specifically indicated and marked on the site with the words "FREE". To receive the freebies, please refer to the specific section of the site with indications of the spending brackets for receiving them (https://www.lalis.it/).
7.4 The Buyer guarantees to the Seller that he has the necessary authorizations to use the payment method chosen for his Order at the time of sending the Order. Payment methods provided: Credit card / PostePay; Afterpay; PayPal account; Amazon Pay; Wire transfer;
7.5 All Orders are payable in Euros, taxes and mandatory contributions included. Any bank charges will be borne exclusively by the Buyer (even in the event of a refund). The bank transfer must be made within 10 (ten) days of the Order, - after which the order is automatically canceled with simultaneous communication to the buyer via automatic e-mail.
7.6 Ownership of the products ordered will remain with the Seller until the entire consideration for the Order, including shipping costs, taxes and other mandatory contributions (where applicable) are paid in full by the Buyer. All orders, before being processed, are subjected to authenticity checks directly by the relevant credit card issuing institutions, to protect the customer. If, for any reason, it is not possible to charge the amount due, the sales process will be automatically canceled and the sale will be resolved pursuant to art. 1456 cc The Customer will be informed via automatic email communication.
7.7 Communications relating to payment and the data communicated by the Customer when this is made take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.
8. Product availability
8.1 The Seller ensures the processing and fulfillment of orders without delay via the electronic system used. For this purpose, it indicates, with the quickest possible updates, in its electronic catalogue, the available and unavailable products, as well as an estimate for taking charge of the order.
8.2 If an order exceeds the available quantity, the goods not available at the time of the order will be automatically eliminated from the cart.
8.3 The Seller's IT system will confirm the registration of the order as soon as possible by forwarding a summary email to the Buyer, pursuant to point 3.6.
8.4 Regardless of the availability of the products, for each purchase slot the individual Customer cannot order more than 30 pieces for each individual product.
9. Orders
9.1 Please refer to the other contractual clauses for anything not expressly indicated in this paragraph.
10. Seller's Responsibilities
10.1 The Seller assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances.
10.2 The Seller cannot be held responsible towards the Buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its control or that of its subcontractors.
10.3 In the event of disservices related to the transporter, the Buyer must send a report to the Seller who will proceed with appropriate contacts with the Transporter. In the event of loss of the package or other eventualities that cause a failed or incorrect delivery, the Seller, in agreement with the Buyer, will proceed either with a refund or with a new shipment of the order.
10.4 The Seller assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, for the payment of the products purchased, if it demonstrates that it has adopted all the possible precautions based on the best science and experience at the time and on the basis of the ordinary diligence required.
11. Guarantees and assistance methods
11.1 The Seller is liable for any lack of conformity that occurs within 1 (one) year from delivery of the goods.
11.2 In any case, unless proven otherwise, it is presumed that defects of conformity which appear within 1 year of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of compliance.
11.3 In the event of a lack of conformity, the Buyer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is not objectively impossible to satisfy or excessively burdensome for the Seller. Products that show clear signs of tampering or faults caused by their improper use or by external agents not attributable to manufacturing faults and/or defects are not covered by the warranty.
11.4 The request must be sent in writing, via the customer service form to the Seller (https://www.lalis.it/it/contatti/); in the report it is appropriate to describe the defect, also through photographs and videos, as well as indicate the date of discovery of the defect itself. The Seller will notify the Buyer - whether he is available to process the request - or the reasons that prevent him from doing so - within 7 (seven) working days of receipt. In the same communication, where the Seller has accepted the Buyer's request, he must indicate the methods of shipping or returning the goods as well as the deadline expected for the return or replacement of the defective goods.
12. Seller's obligations for defective products, proof of damage and compensable damages
12.1 The Seller cannot be held responsible for the consequences resulting from a defective product if the defect is due to the conformity of the product to a mandatory legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer put the product into circulation, it still did not allow the product to be considered defective.
12.2 No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it. Likewise, defects resulting from bad and/or incorrect use of the purchased goods, from external causes (e.g. impacts, falls, etc.), from carelessness and improper use cannot be attributed to the Seller's responsibility.
12.3 In any case, the damaged party must prove the defect, the damage, and the causal connection between the defect and the damage, also through descriptions, photographs and means available to the damaged party.
13. Buyer's Obligations
13.1 The Buyer undertakes to pay the price of the purchased good in the times and ways indicated in this contract.
13.2 The Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract received via e-mail attached to the purchase order confirmation.
13.3 The information contained in this contract has, moreover, already been viewed and accepted by the Buyer - who acknowledges it - before the purchase confirmation, through electronic procedures.
14. Right of withdrawal
14.1 According to the provisions of the Consumer Code, the Buyer may, within 14 (fourteen) working days from the date of receipt of the package containing the ordered goods, withdraw from the purchase contract by returning the goods received in their original packaging, without tamper with any warranty seal or simply open and/or damage the external packaging itself. Here are the instructions: https://www.lalis.it/it/resi-e-rimborsi/.
14.2 The provisions relating to the exclusion of the right of withdrawal for certain categories of goods and services provided for by the art. 59 of the Consumer Code. In particular, the right of withdrawal is excluded for goods sold "made to measure" and in the event that the sales service concerns the supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and are been opened after delivery (art. 59 letter e) Consumer Code. Please refer to the FAQ for any clarifications: https://www.lalis.it/
14.3 Pursuant to article 57 paragraph 1 of the Italian Consumer Code, the return costs will be borne exclusively by the Buyer. Until the package is delivered to the Seller, the responsibility and custody of the same lies with the Buyer. Any loss or damage to the same may have consequences on the refund.
14.4 Please also remember that parcels sent at the recipient's expense will not be accepted.
14.5 The Seller will refund the customer the entire amount already paid for the product within 14 days of receiving the return form containing the decision to exercise the right of withdrawal. The Seller reserves the right to withhold the refund until it has received the goods for appropriate checks, in any case no later than 30 days from the date of receipt of the return form.
14.6 For orders under €50.00, €4.00 in shipping costs will not be refunded. Furthermore, if the Order included free gadgets and products, including "free samples", if they are not returned, €5.00 will be deducted from the refund.
14.7 The Buyer and/or the recipient of the Order must necessarily complete the return form downloadable here https://www.lalis.it/it/resi-e- rebates/, duly completed and signed as indicated.
14.8 The products must be returned to the Seller in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them, in such conditions that they can be put back on the market (please refer to the causes of exclusion referred to in point 14.2.) If the returned products do not have the above characteristics, the return will not be accepted and the package will be sent back to the Buyer.
14.9 The return of products will not be accepted beyond the legal deadline established for withdrawal and contractual cancellation.
15. Termination of the contract
15.1 If one Party is in default towards the other with regard to any of the obligations referred to in this contract, the other Party may request its termination pursuant to the articles. 1453 cc et seq., without prejudice in any case to the right to compensation for damages.
15.2 Pursuant to art. 1456 cc, the party who intends to make use of the resolution will notify the other party by sending a registered letter with return receipt (PEC) (Certified Electronic Mail), indicating the reason; the effects of the resolution start from the date of receipt of the termination notice resulting from the receipt returned to the terminating Party and the Buyer will only be entitled to the refund of any sum already paid.
16. Failure to collect the package – termination of the contract
16.1 Given that the collection of the product is a specific obligation of the Customer, upon entrusting the Order to the selected courier, the Seller will send a specific email informing the Buyer of the imminent delivery, also through the shipping link. The status of the order placed and the tracking link are always available even by accessing your personal area.
16.2 The courier will make a first delivery attempt on the date indicated by the tracking, in case of non-delivery it will proceed with a second attempt, unless corrections and changes to the address are necessary for which the Buyer himself will have to take action.
16.3 Once the second unsuccessful delivery attempt has been made, the package will be in storage with the Courier within the deadline established and indicated on the tracking page itself. Depending on the Courier, the stock can be released either by contacting him directly or by contacting the Seller's Customer Service.
16.4 Once the storage period has expired, the Order is returned to the Seller and the same will inform the Buyer who can request the shipment again at his expense no later than 5 days from receipt of the communication.
16.5 If even in this case the Order is not claimed, the Seller will communicate that the contract is automatically terminated and will proceed to refund the amount paid by the Buyer and dismantle the package no later than 30 days from the communication sent; together with the refund, any Lalis points credited will also be eliminated and the discount codes used will not be restored.
16.6 If the Seller is not in a position to be able to return the price paid due to incompatibility of the payment method used for the purchase with an automatic credit, he will ask the Buyer to indicate the bank details on which he wishes to receive the refund. If ten days have passed without receiving a response, the Seller will issue a purchase voucher equal to the value of the price to be refunded and will send it to the Buyer's contact addresses. With the issuing of the voucher, the Buyer will have no further claims against the Seller.
17. Protection of the Buyer's confidentiality and data processing
17.1 The Seller protects the privacy of its customers and guarantees compliance of the processing of personal data with the provisions of the privacy legislation referred to in Regulation (EU) 2016/679 and the applicable legislation on the protection of personal data.
17.2 The personal and fiscal data acquired by the Seller, data controller, are collected and processed in the forms and according to the methods established by the site's Privacy Policy and specific information.
18. Communications and complaints - ODR platform
18.1 Written communications directed to the Seller and any complaints will be taken into consideration only if sent via the "Send a request" channel, available at the link https://lalis.contatti.it/. The Buyer undertakes to indicate in the registration form on the website his residence or domicile, telephone number and e-mail address to which he wishes communications from the Seller to be sent.
18.2 Pursuant to art. 14 of European Regulation 524/2013, the Seller informs the Buyer that in the event of a dispute he can submit a complaint via the ODR (Online Dispute Resolution) platform made available by the European Commission and accessible at the following link https://ec.europa. eu/consumers/odr/. The Seller, however, invites the Buyer to use the "Send a request" channel available at the link https://lalis.contatti.it/ to resolve any type of issue directly.
19. Applicable law and competent court
19.1 This online sales contract is governed by Italian law. For any dispute relating to the interpretation and execution of this contract, the Court of the place where the Buyer, as a consumer, has his residence will be competent.
19.2 If any of the provisions contained in this online sales contract are considered invalid, void or unenforceable for any reason, such provision will be deemed separate and will not affect the validity and applicability of the other provisions.
www.lalis.it and any connected subdomains
Seller Identification
The goods covered by these general conditions are offered for sale by Lalis di Petrea Loredana Ionela, with headquarters in Suzzara, via 11 September nr, 4 (MN) cap. 46029 email info@lalis.it, registered with the Mantua Chamber of Commerce at no. MN – 273612 of the Company Register, tax code PTRLDN91H65Z129L, VAT number 02703980207 hereinafter referred to as "Seller".
1. Definitions
1.1 The expression "online sales contract" or "contract" means the purchase and sale contract relating to the Seller's tangible movable assets, stipulated between the Seller and the Buyer as part of a remote sales system using telematic tools, organized by the Seller.
1.2 The expression "Buyer" means the natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out.
1.3 The expression "Seller" means the person identified above or the person who sells the goods through the website indicated in the following article.
2. Object of the contract
2.1 With this contract the Seller sells and the Buyer purchases remotely, via electronic means, the tangible movable goods presented and offered for sale on the website www.lalis.it and in other connected subdomains.
2.2. The products referred to in the previous point are shown, with specific and detailed indication of their characteristics, in the dedicated section within the web portal accessible at the address: https://www.lalis.it/it/catalogo/ and in other linked subdomains.
3. Method of stipulation of the contract and acceptance of the general conditions
3.1 The contract between the Seller and the Buyer is concluded exclusively through the Internet in remote electronic mode, through the Buyer's access to the web address www.lalis.it and other connected subdomains, where, following the procedures indicated therein, the Buyer formalizes the purchase of the goods referred to in point 2.1 of the previous article. The Buyer is aware that in order to access the website www.lalis.it it is necessary to have an Internet connection, the costs of which are borne by the Buyer according to the terms established by its connectivity vendor.
3.2 These general conditions are valid from the day of conclusion of this contract and may be updated, integrated or modified at any time by the Seller, who will communicate them via the pages of the website www.lalis.it and such updates/modifications and /or integrations will be effective for future purchases.
3.3 These general conditions of sale must be examined "online" by the Buyer, before completing the purchase procedure. The forwarding of the purchase order confirmation, therefore, implies complete knowledge of the same and their full acceptance.
3.4 Acceptance of the conditions of sale must be expressed through the timely completion of the registration form by the Buyer - whose personal data are processed according to the methods indicated in the Information on the processing of personal data following acceptance of the "Terms and conditions of sale" and the sending of the purchase form filled out by the system after inserting the selected products into the electronic cart. Before the final sending of the order, the Buyer will be invited to check the contents of the cart, with a summary of the same which shows the details of the orderer and the order, the price of the selected goods, any shipping costs and any further ancillary charges, the methods and terms of payment, the address where the goods will be delivered, and the acceptance of the order. Once the delivery address has been confirmed in the appropriate pop-up, it will not be possible to change it.
3.5 The Buyer, by confirming the Order by clicking on «Check-out», declares to have knowingly accepted the content and conditions of the Order in question and, in particular, these General Conditions of Sale, prices, volumes, the characteristics, quantities and delivery times of the products offered for sale and ordered by the Buyer, as well as the payment conditions, declaring to have read and accepted all the information provided by him in accordance with the regulations referred to above, also taking note that the Seller does not consider itself bound to different conditions unless previously agreed in writing.
3.6 When the Seller receives the order from the Buyer, he sends an email confirming receipt of the order or displays a web page confirming and summarizing the order itself, which also shows the data referred to in point 3.4. The confirmation email therefore indicates: the order number, the products purchased and the delivery address, as well as other information relating to the order being processed.
4. Purchase methods and sales prices
4.1 The products, prices and conditions of sale present on the Site - within the limits of their availability - do not constitute a public offer for the consumer; therefore, they must always be considered indicative and subject to express confirmation via e-mail by the Seller once payment has been made, which constitutes acceptance of the purchase order.
4.2 The prices of the products offered for sale on the Website www.lalis.it and in other connected subdomains are indicated in Euros and are the prices in force at the time the Order is sent by the Buyer. The Seller may change the sales prices of the products at any time and without notice. This modification will in any case be notified to the Buyer before sending any Order.
4.3 Product prices include VAT, but do not include shipping costs. Shipping costs vary depending on the shipping method and destination location selected by the Buyer when placing the Order and are displayed in the Order summary before the Buyer requests confirmation of the Order. Please refer to the art. 9 of these general conditions of sale.
4.4 Receipt of the order does not bind the Seller until the same has sent the payment confirmation email with indication of the order number as indicated in point 3.6.
4.5 The Buyer expressly gives the Seller the right to accept, even partially, the order placed (for example in the event that all the products ordered are not available). In this case the contract will be considered finalized in relation to the goods actually sold.
4.6 By accepting these contractual conditions, the Buyer expressly declares to make the purchase for purposes unrelated to any commercial or professional activity carried out.
5. Conclusion of the contract
5.1 The Contract stipulated through the Site is considered concluded when the Buyer receives, via e-mail, the formal confirmation of the order, with a communication ("Order Processing Confirmation E-mail"). The Contract ends in the place where the Seller's registered office is located.
5.2 The order can no longer be canceled when, whatever the payment method, the "complete order" button has been clicked in step 3 of the Order. Once this phase has been passed, you can only proceed with the return once the package has been received in the manner indicated in point 14.
6. Delivery times and methods for purchases made within www.lalis.it or in other connected subdomains
6.1 The Seller will deliver the products selected and ordered, according to the methods chosen by the Buyer or indicated on the website at the time of offering the goods, as confirmed in the email referred to in point 3.6.
6.2 Shipping times may vary from the day following the order to a maximum of 30 (thirty) days from confirmation of the same, as required by current legislation. In the event that the Seller is unable, for any reason, to ship within said deadline, he will promptly notify the Buyer via e-mail sent to the address provided by the latter during the purchase procedure. Here is the link for information regarding shipping to Italy and European countries: https://www.lalis.it/it/spedizioni/.
6.3 At the time of delivery, the Buyer is required to verify that: a) the number of packages delivered corresponds to that indicated in the transport document attached to the goods shipped; b) the packaging is intact and unaltered even in the closing tapes if present. If the goods received do not correspond to the order placed or there are no products ordered, the Buyer must report this discrepancy within 5 (five) days of receiving the package by contacting the Seller directly by filling out the appropriate customer service form (https: //www.lalis.it/it/contatti/). The Seller may request appropriate descriptions and evidence to prove the discrepancy (e.g. photographs) and provide a positive response to the Customer where it finds that the discrepancy is real and not attributable to the Customer himself. A partial return can also take place which concerns only the products sent incorrectly, provided that they are intact and with the relevant seals. If the Buyer requests a return for the product sent incorrectly and the shipment of the correct one and the latter is not available at the time, the Seller will proceed with the refund and the shipping costs will be borne by the Seller.
6.4 In the event that the delivered goods present any damage presumably caused by transport, the Buyer can refuse delivery and immediately notify the Seller, who will make the necessary complaints to the shipper, arranging for a new shipment once the redelivery has been received of the disputed goods.
6.5 In the event that the Buyer nevertheless decides to accept the goods for delivery, despite the packaging being seriously damaged and/or tampered with, in order to safeguard his rights he must notify the courier of the unsuitability of the packaging, adding the writing " RESERVE FOR CONTROL OF GOODS DUE TO ...” (indicating the reason behind the reservation in question) on the delivery document, of which you will have to keep a copy, and then proceed to immediately report it to the Seller.
6.6 If the tracking shows that the goods have been delivered, starting from that date the Buyer may, within the following ten days, open a report with Customer Care for non-delivery. The Seller will proceed with the appropriate checks with the shipping company, if necessary granting the Buyer either a new shipment or a refund of the amount paid.
7. Prices and Payments
7.1. All sales prices of the products are indicated on the web address www.lalis.it/it/catalogo or other page available on the website, and are expressed in Euros.
7.2 The sales prices referred to in the previous point include VAT and any other taxes. Shipping costs and any additional charges, if any, although not included in the purchase price, are indicated and calculated in the purchase procedure before the Purchaser submits the order and contained in the summary web page of the order, as well as in the summary email sent following the conclusion of the purchase procedure.
7.3 Any promotional offers are specifically indicated and marked on the site with the words "FREE". To receive the freebies, please refer to the specific section of the site with indications of the spending brackets for receiving them (https://www.lalis.it/).
7.4 The Buyer guarantees to the Seller that he has the necessary authorizations to use the payment method chosen for his Order at the time of sending the Order. Payment methods provided: Credit card / PostePay; Afterpay; PayPal account; Amazon Pay; Wire transfer;
7.5 All Orders are payable in Euros, taxes and mandatory contributions included. Any bank charges will be borne exclusively by the Buyer (even in the event of a refund). The bank transfer must be made within 10 (ten) days of the Order, - after which the order is automatically canceled with simultaneous communication to the buyer via automatic e-mail.
7.6 Ownership of the products ordered will remain with the Seller until the entire consideration for the Order, including shipping costs, taxes and other mandatory contributions (where applicable) are paid in full by the Buyer. All orders, before being processed, are subjected to authenticity checks directly by the relevant credit card issuing institutions, to protect the customer. If, for any reason, it is not possible to charge the amount due, the sales process will be automatically canceled and the sale will be resolved pursuant to art. 1456 cc The Customer will be informed via automatic email communication.
7.7 Communications relating to payment and the data communicated by the Customer when this is made take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.
8. Product availability
8.1 The Seller ensures the processing and fulfillment of orders without delay via the electronic system used. For this purpose, it indicates, with the quickest possible updates, in its electronic catalogue, the available and unavailable products, as well as an estimate for taking charge of the order.
8.2 If an order exceeds the available quantity, the goods not available at the time of the order will be automatically eliminated from the cart.
8.3 The Seller's IT system will confirm the registration of the order as soon as possible by forwarding a summary email to the Buyer, pursuant to point 3.6.
8.4 Regardless of the availability of the products, for each purchase slot the individual Customer cannot order more than 30 pieces for each individual product.
9. Orders
9.1 Please refer to the other contractual clauses for anything not expressly indicated in this paragraph.
10. Seller's Responsibilities
10.1 The Seller assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances.
10.2 The Seller cannot be held responsible towards the Buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its control or that of its subcontractors.
10.3 In the event of disservices related to the transporter, the Buyer must send a report to the Seller who will proceed with appropriate contacts with the Transporter. In the event of loss of the package or other eventualities that cause a failed or incorrect delivery, the Seller, in agreement with the Buyer, will proceed either with a refund or with a new shipment of the order.
10.4 The Seller assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, for the payment of the products purchased, if it demonstrates that it has adopted all the possible precautions based on the best science and experience at the time and on the basis of the ordinary diligence required.
11. Guarantees and assistance methods
11.1 The Seller is liable for any lack of conformity that occurs within 1 (one) year from delivery of the goods.
11.2 In any case, unless proven otherwise, it is presumed that defects of conformity which appear within 1 year of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of compliance.
11.3 In the event of a lack of conformity, the Buyer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is not objectively impossible to satisfy or excessively burdensome for the Seller. Products that show clear signs of tampering or faults caused by their improper use or by external agents not attributable to manufacturing faults and/or defects are not covered by the warranty.
11.4 The request must be sent in writing, via the customer service form to the Seller (https://www.lalis.it/it/contatti/); in the report it is appropriate to describe the defect, also through photographs and videos, as well as indicate the date of discovery of the defect itself. The Seller will notify the Buyer - whether he is available to process the request - or the reasons that prevent him from doing so - within 7 (seven) working days of receipt. In the same communication, where the Seller has accepted the Buyer's request, he must indicate the methods of shipping or returning the goods as well as the deadline expected for the return or replacement of the defective goods.
12. Seller's obligations for defective products, proof of damage and compensable damages
12.1 The Seller cannot be held responsible for the consequences resulting from a defective product if the defect is due to the conformity of the product to a mandatory legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer put the product into circulation, it still did not allow the product to be considered defective.
12.2 No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it. Likewise, defects resulting from bad and/or incorrect use of the purchased goods, from external causes (e.g. impacts, falls, etc.), from carelessness and improper use cannot be attributed to the Seller's responsibility.
12.3 In any case, the damaged party must prove the defect, the damage, and the causal connection between the defect and the damage, also through descriptions, photographs and means available to the damaged party.
13. Buyer's Obligations
13.1 The Buyer undertakes to pay the price of the purchased good in the times and ways indicated in this contract.
13.2 The Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract received via e-mail attached to the purchase order confirmation.
13.3 The information contained in this contract has, moreover, already been viewed and accepted by the Buyer - who acknowledges it - before the purchase confirmation, through electronic procedures.
14. Right of withdrawal
14.1 According to the provisions of the Consumer Code, the Buyer may, within 14 (fourteen) working days from the date of receipt of the package containing the ordered goods, withdraw from the purchase contract by returning the goods received in their original packaging, without tamper with any warranty seal or simply open and/or damage the external packaging itself. Here are the instructions: https://www.lalis.it/it/resi-e-rimborsi/.
14.2 The provisions relating to the exclusion of the right of withdrawal for certain categories of goods and services provided for by the art. 59 of the Consumer Code. In particular, the right of withdrawal is excluded for goods sold "made to measure" and in the event that the sales service concerns the supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and are been opened after delivery (art. 59 letter e) Consumer Code. Please refer to the FAQ for any clarifications: https://www.lalis.it/
14.3 Pursuant to article 57 paragraph 1 of the Italian Consumer Code, the return costs will be borne exclusively by the Buyer. Until the package is delivered to the Seller, the responsibility and custody of the same lies with the Buyer. Any loss or damage to the same may have consequences on the refund.
14.4 Please also remember that parcels sent at the recipient's expense will not be accepted.
14.5 The Seller will refund the customer the entire amount already paid for the product within 14 days of receiving the return form containing the decision to exercise the right of withdrawal. The Seller reserves the right to withhold the refund until it has received the goods for appropriate checks, in any case no later than 30 days from the date of receipt of the return form.
14.6 For orders under €50.00, €4.00 in shipping costs will not be refunded. Furthermore, if the Order included free gadgets and products, including "free samples", if they are not returned, €5.00 will be deducted from the refund.
14.7 The Buyer and/or the recipient of the Order must necessarily complete the return form downloadable here https://www.lalis.it/it/resi-e- rebates/, duly completed and signed as indicated.
14.8 The products must be returned to the Seller in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them, in such conditions that they can be put back on the market (please refer to the causes of exclusion referred to in point 14.2.) If the returned products do not have the above characteristics, the return will not be accepted and the package will be sent back to the Buyer.
14.9 The return of products will not be accepted beyond the legal deadline established for withdrawal and contractual cancellation.
15. Termination of the contract
15.1 If one Party is in default towards the other with regard to any of the obligations referred to in this contract, the other Party may request its termination pursuant to the articles. 1453 cc et seq., without prejudice in any case to the right to compensation for damages.
15.2 Pursuant to art. 1456 cc, the party who intends to make use of the resolution will notify the other party by sending a registered letter with return receipt (PEC) (Certified Electronic Mail), indicating the reason; the effects of the resolution start from the date of receipt of the termination notice resulting from the receipt returned to the terminating Party and the Buyer will only be entitled to the refund of any sum already paid.
16. Failure to collect the package – termination of the contract
16.1 Given that the collection of the product is a specific obligation of the Customer, upon entrusting the Order to the selected courier, the Seller will send a specific email informing the Buyer of the imminent delivery, also through the shipping link. The status of the order placed and the tracking link are always available even by accessing your personal area.
16.2 The courier will make a first delivery attempt on the date indicated by the tracking, in case of non-delivery it will proceed with a second attempt, unless corrections and changes to the address are necessary for which the Buyer himself will have to take action.
16.3 Once the second unsuccessful delivery attempt has been made, the package will be in storage with the Courier within the deadline established and indicated on the tracking page itself. Depending on the Courier, the stock can be released either by contacting him directly or by contacting the Seller's Customer Service.
16.4 Once the storage period has expired, the Order is returned to the Seller and the same will inform the Buyer who can request the shipment again at his expense no later than 5 days from receipt of the communication.
16.5 If even in this case the Order is not claimed, the Seller will communicate that the contract is automatically terminated and will proceed to refund the amount paid by the Buyer and dismantle the package no later than 30 days from the communication sent; together with the refund, any Lalis points credited will also be eliminated and the discount codes used will not be restored.
16.6 If the Seller is not in a position to be able to return the price paid due to incompatibility of the payment method used for the purchase with an automatic credit, he will ask the Buyer to indicate the bank details on which he wishes to receive the refund. If ten days have passed without receiving a response, the Seller will issue a purchase voucher equal to the value of the price to be refunded and will send it to the Buyer's contact addresses. With the issuing of the voucher, the Buyer will have no further claims against the Seller.
17. Protection of the Buyer's confidentiality and data processing
17.1 The Seller protects the privacy of its customers and guarantees compliance of the processing of personal data with the provisions of the privacy legislation referred to in Regulation (EU) 2016/679 and the applicable legislation on the protection of personal data.
17.2 The personal and fiscal data acquired by the Seller, data controller, are collected and processed in the forms and according to the methods established by the site's Privacy Policy and specific information.
18. Communications and complaints - ODR platform
18.1 Written communications directed to the Seller and any complaints will be taken into consideration only if sent via the "Send a request" channel, available at the link https://lalis.contatti.it/. The Buyer undertakes to indicate in the registration form on the website his residence or domicile, telephone number and e-mail address to which he wishes communications from the Seller to be sent.
18.2 Pursuant to art. 14 of European Regulation 524/2013, the Seller informs the Buyer that in the event of a dispute he can submit a complaint via the ODR (Online Dispute Resolution) platform made available by the European Commission and accessible at the following link https://ec.europa. eu/consumers/odr/. The Seller, however, invites the Buyer to use the "Send a request" channel available at the link https://lalis.contatti.it/ to resolve any type of issue directly.
19. Applicable law and competent court
19.1 This online sales contract is governed by Italian law. For any dispute relating to the interpretation and execution of this contract, the Court of the place where the Buyer, as a consumer, has his residence will be competent.
19.2 If any of the provisions contained in this online sales contract are considered invalid, void or unenforceable for any reason, such provision will be deemed separate and will not affect the validity and applicability of the other provisions.